Shipping policy
Shipment processing time
All orders are usually processed within 5 days.
We do not ship on weekends or holidays.
On peak seasons like Easter and Christmas, you may expect a slight delay due to a higher volume of orders. Any major changes in schedule will be notified via email.
Local shipping rates and delivery time
Shipping charges for your order will be calculated and displayed at checkout, if applicable.
|
Shipment method |
Estimated delivery time |
Additional Service cost |
|
Local Free shipping * Minimum $50 purchase |
3 to 5 working days |
Free |
|
Local Standard * Applicable for up to $100 purchase |
3 to 5 working days |
$5.00 |
|
Local Expedited 3 Day* Applicable for up to $100 purchase |
2 to 3 working days |
$10.00 |
|
Local Next Working Day Guaranteed* Applicable for up to $100 purchase |
1 working day** (special circumstances not withholding) |
$20.00 |
|
Bulk* (above $100 purchase) |
Please contact us for shipping method confirmation | TBC |
*There may be extra costs involved to ship the products to some locations/ countries. Shipping to the above locations/ countries may not be possible at this time.
** Next Day Guaranteed Delivery not withholding special circumstances/ events/ restricted locations/ peak seasons, and no preferred timing. This next day guaranteed delivery is meant to be based on a "best of ability basis". Please get in touch with us for more information or confirmation on availability if in doubt.
Shipment to PO boxes or APO/FPO addresses
We currently do not ship to PO boxes and APO/ FPO addresses.
Shipment confirmation and tracking
All confirmed orders with payment received will be notified with a confirmation via email. Please be reminded to check your junk mail if you do not see it in your inbox.
Customs, duties and taxes
The Amazing Grace Co shall not be responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (duties, tariffs, taxes, etc.).
Damages
The Amazing Grace Co will not be liable for any products damaged or lost during shipping. If you received your order in a damaged state, please contact us at hello.theamazinggrace@gmail.com to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship to certain countries. If you are unsure, please write to us at hello.theamazinggrace@gmail.com before you finalise your purchase.
Returns and Credit Policy
Please visit our returns policy page for more information, or email us at hello.theamazinggraace@gmail.com.